The LE community is beginning to take advantage of technology to reap the benefits of information sharing and collective intelligence. The COPLINK application is an integrated information system that aims to facilitate timely data access and improved inter/intra-agency collaboration/information sharing. Hu et. al provide a research model dealing with Officer acceptance of the 2009 release of COPLINK Mobile, an application for handheld devices and tablets to provide easy access to COPLINK functionality. Their theoretical model regarding officer acceptance of new technology is directly relevent to my research dealing with LE Fusion and use of social media technology along the Southern Border. Their article hypothesizes that: efficiency gain, perceived usefulness, perceived ease of use, facilitating conditions, timely assistance, social influence and behavioral intention are all contributing factors associated with LE Officer Mobile Link acceptance. One area their model can be improved to to add some items that influence perception of efficiency gain. Hu et. al define what they believe efficiency gain entails. What I need to show is how technology affects this major contributor to acceptance. There are human factors pieces such as their ease of use, but I believe connectivity of data, the ability to search dispartate sources of data with one query, and the speed/performance of the system also have a large influence on use of the application.
Hu, P. J. H., Chen, H., Hu, H., Larson, C., & Butierez, C. (2010). Law enforcement officers' acceptance of advanced e-government technology: A survey study of COPLINK mobile. Electronic Commerce Research and Applications.
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